Refund policy

30-Day Money-Back Guarantee. If you're not happy with your Velano massager for any reason, email us within 30 days of delivery with your order number. We'll reply within 1–2 business days with return instructions, and once your return is received we'll refund the product price to your original payment method within 5–10 business days. If your item arrives damaged or stops working, send us a photo or short video within 30 days and we'll send a replacement or refund at no cost to you.